Customer Service

Thanks for visiting Every day we help more than 1000 customers find the wood furnaces, stoves and accessories they need. With a selection of over 1000 wood furnaces, stoves and accessories you are sure to find just the item you are looking for. We have been in the wood furnaces business since 1998 and truly appreciate the opportunity to serve you today and in the future!

Having trouble placing an order online? Have a question about a product? Want to check on the status of your order?

Call our friendly and knowledgeable customer service department and they can take your order over the phone, give you more info about a product and answer any other questions you may have.



Phone Number: (855) 302-9663

Address: 1800 Entrada Paraiso, San Clemente, CA 92672

What is a Tax Credit, and how do I receive it?

Consumers claim the credit on their federal income tax form at the end of the year. The credit then increases the tax refund or decreases the amount the taxpayer has to pay, dollar-for-dollar; whereas, tax deductions simply lower your taxable income. This credit is provided under the terms of the Internal Revenue Code Section 25(d)(3)(E). Taxpayers must retain the Certificate of Qualification and receipts of purchase for tax recordkeeping purposes, but the certificate and receipt are not required to be attached to the tax return. You are highly encouraged to consult your tax advisor as to actual eligibility for the tax credit.

For more information on tax credits and which models are eligible, please call or email our customer service department.


Returns and Exchanges

Returns or exchanges are not accepted after 30 days of the delivery date. For returns you may reach customer service at (855) 302-9663, or via email at and they will assign you a Return Authorization Number (RAN) which allows us to keep track of the return.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New" and "unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. Customized orders are not returnable.

Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 15% restocking fee. The restocking fee may be waived in the event of an exchange for a product of equal or greater value.

Note: Shipping charges cannot be refunded.

Please allow us 10-14 days once we have received your return to process and credit your credit card.
We love satisfied customers so if you have any questions about this policy, please contact us via email at .

Damaged or Defective Items

Please contact our Customer Service department with any problems with your package.

We work hard to make your shopping experience an enjoyable one.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Canceling Your Order

If you have placed an order and would like to cancel it, there will be a 10% cancelation fee on the order total exluding shipping charges. We have automated order processing to ensure fast shipping, when a customer cancels an order it disrupts this process. For additional questions or concerns contact customer service directly at 855-302-9663.

We reserve the right to cancel any order due to pricing changes with manufacturers, pricing errors, ommissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, instock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.

Privacy Policy will never sell any customer's information to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by One month after your order is placed; your credit card information is automatically deleted from our database. Your privacy is our first and main concern. We understand that you want to be able to purchase wood furnaces online and not have to give away your personal information to do so.

Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our web site and our customers, we face the same risks as all Internet companies. contains a large number of products and it is always possible that despite our best efforts, on occasion a product or products listed on our site may be incorrectly priced. We will normally verify prices as part of our order procedures so that where a product's correct price is less than our stated price; we will charge the lower amount when shipping the product to you. If a product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before shipping the product, or reject your order and notify you of such rejection.


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